Automated Self-Service is Taking Over. Here’s How it Happened.
The seeds of our primary interface with machine intelligence rest in the humble origins of the vending machine. Here is the brief story of this evolution of self-service.
What do Automation and AI Hold for the Future of Stakeholder Engagement?
Engagement is what enables organizations to coordinate external contributions of work and intelligence. It’s also the future of the human-machine relationship.
Technology and the Distribution of Wealth
Technology plays two critical roles in the distribution of wealth, cutting jobs and income from below, while concentrating profits for investors from above.
Community Saves the World
A new breed of blockchain-based Decentralized Autonomous Communities could be how we save the world.
A Handy Way to Think About Machine Learning
A (relatively) simple explanation of machine learning.
Humans are the Heart of Synthetic Intelligence
A merger between humans and machines is coming, and it’s not what you might think.
How the Stock Market Extracts Wealth
How the stock market extracts value from corporations and fuels the concentration of wealth.
Machine-based Collective Intelligence and the Human Experience
Artificial intelligence is changing humanity’s relationship to knowledge with profound implications for the future of the human experience.
Intelligent, Automated Self-Service
Automated self-service is Silicon Valley’s trick for automating the service economy and for fueling machine learning and the knowledge economy.